Are you considering hiring a NEMT billing service provider for your transportation company? If so, it’s essential to ask the right questions to make sure you find the best provider to meet your needs. If you hire an inexperienced service provider, then it will have a significant impact on your business and revenue generation. 

In this blog post, we’ll cover the top 10 questions to ask your NEMT billing service provider to help you decide about hiring a service for your NEMT billing. 

So, let’s get started!

Essential Questions to Ask Your NEMT Billing Service Provider 

What are your fees for NEMT billing services?

This question is the most critical one that can come to anyone’s mind who’s considering hiring a service. The best rate for NEMT billing service is under 8% of all the collected charges. 

The rate can vary from company to company. A percentage is better than a flat rate because the portion usually goes down as the collected charges increase. It is also imperative to know about the start-up costs, termination fees, data conversion costs, and other additional costs before signing the contract. 

At nemtbilling.com, we pride ourselves on our honesty and transparency with our customers. You only need to pay the agreed amount at the contract’s start, and there are no upfront costs.

Ask your NEMT Billing service provider for references from clients.

It’s essential to know if the medical billing service provider has experience working with practices similar in size, scope, and specialty to yours. This information will help you assess their ability to handle your specific needs. 

You should also ask if they have testimonials from previous clients or if you can speak directly with one of their references to understand their service quality better.

At nemtbilling.com, we have created a special section on our website where you can read reviews from our satisfied customers. It will help you determine whether we are the right fit for your business.

Who owns the billing data, and can I take it with me if I decide to change services or bring billing in-house?

You own the billing data, and we will always provide you full access. You own your data and can take it with you anytime you want to change service or bring it to your in-house build billing service.

We also understand that it’s essential to maintain control of your billing data, and we are committed to helping you manage it most effectively.

What training and certifications do your staff have for NEMT billing?

Before hiring anyone for a billing service, you have the full authority to know the people handling your billing task. Are they certified or not? What kind of training are they receiving etc.?

Our staff members have extensive training and certifications in NEMT billing. We provide ongoing training to ensure they are up-to-date on the latest regulations and industry changes. Investing in our staff’s education and training is critical to providing our clients with the highest level of service possible.

How long have you been providing NEMT billing services?

We have been providing NEMT billing services for over five years. Our track record and experience in the industry demonstrate our reliability and commitment to delivering the best possible services to our clients.

Do you have a compliance plan for HIPAA and other regulations?

The regulations regarding NEMT business are constantly changing. It is essential to know about the billing company’s HIPAA and ADA regulations compliance. 

At nemtbilling.com, we have a robust compliance plan for HIPAA and other regulations. We take the handling of sensitive patient information very seriously. We have implemented high-security protocols to ensure your data is always protected.

Who will be assigned to handle my NEMT billing account, and can I speak with them directly to discuss my needs and concerns?

At nemtbilling.com, we will assign a dedicated billing specialist to handle your NEMT billing account, and you can speak with them directly at any time to discuss your needs and concerns. We believe that having a valid point of contact is critical to building a solid and effective working relationship.

Can you guarantee transparency and how often will you receive financial and progress reports? 

We guarantee transparency and provide regular reports on your financial status and billing progress. You will receive these reports based on your request; our shortest offer is one day. We also encourage our clients to be as involved in the billing processes as they wish. Transparency and open communication are essential to building trust and delivering the best possible results.

What are the billing follow-up items the NEMT billing service provider doesn’t handle?

Know the services that NEMT billing services can’t handle before signing a contract with them. Refrain from assuming that the NEMT billing service provider will do everything at the agreed rate. There might be some tasks in the billing that they need help handling or resolving.

At nemtbilling.com, we are transparent about our services and have clearly outlined them on our website. Our experienced team can handle tasks according to your specific needs and requirements.

Final Thoughts

This blog post covers the top 10 questions you should ask your NEMT billing service provider to ensure you find the best provider to meet your needs. It’s important to ask these questions to ensure that your chosen provider can optimize your revenue generation and handle your specific needs.

The questions include the fees for NEMT billing services, references from clients in the NEMT industry or similar to your business, ownership of billing data, training and staff certifications, etc. It’s crucial to ask these questions and ensure that your chosen provider is reliable, experienced, and committed to delivering the best possible services to your business. Contact NEMT billing service, and they will handle all your billing tasks.