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Are you considering hiring your transport company’s NEMT billing service provider? If so, you must ask the correct questions to locate the best service for your company’s needs. Otherwise, an incompetent service provider may hit your company hard and negatively impact your revenue production process.

We’ve compiled a list of the top 10 inquiries to ask your NEMT billing service provider before deciding whether to engage them. So, let’s get going!

Essential Questions to Ask Your NEMT Billing Service Provider

What are your fees for NEMT billing services?

This question is the most critical one for anyone considering hiring a service. The best rate for NEMT billing service is under 8% of all collected charges. 

The rate can vary from company to company. A percentage rate is better than a flat rate because the portion usually decreases as the collected charges increase. Before proceeding with the transaction, it is critical to understand the start-up expenses, termination fees, data conversion prices, and so on.

At NEMT Billings, we enjoy being open and honest with our clients. You pay the agreed-upon sum at the start of the contract; there are no upfront expenses.

Ask your NEMT Billing service provider for references from clients.

It is crucial to determine whether the medical billing service provider has experience with practices of similar size, scope, and specialty to yours. This will enable you to understand how well they can serve your needs.

You could also inquire whether they have reviews from prior clients or if you can speak immediately with one of their recommendations to understand their service quality better.

Our website, NEMT Billings, has a special section with reviews from satisfied customers about our services. This will help you determine whether we best suit your business needs.

Who owns the billing data, and can I take it with me if I decide to change services or bring billing in-house?

You own the billing data, and we will always give you full access to it, ensuring complete transparency and control. If you change services, you can take all your billing data, keeping billing in-house. Our system is designed to simplify data export, enabling you to transition smoothly without losing any critical information. 

We understand that controlling your billing data is essential for maintaining financial stability and accuracy, so we’re committed to helping you manage it better and providing the support you need throughout the process. Whether you integrate it into a new service or handle it internally, your data will remain secure and accessible.

What training and certifications do your staff have for NEMT billing?

Before hiring anyone for a billing service, you have the full authority to know the people handling your billing task. Are they certified or not? What kind of training are they receiving?

Our staff members are trained and certified in NEMT billing. We train them to stay abreast of the latest regulatory changes and industry developments. Educating and training our staff is crucial to delivering the best services to our clients.

How long have you been providing NEMT billing services?

We have been offering NEMT billing services for more than five years. Our track record and industry experience prove our reliability and dedication to providing our clients with the best possible services.

Do you have a compliance plan for HIPAA and other regulations?

The NEMT business is constantly regulated. Knowing whether the billing company is HIPAA and ADA-compliant is also crucial.

At NEMT Billings, we have a good compliance plan for HIPAA and other regulations. Our company seriously takes care of handling sensitive patient information. We have highly secured protocols for your data always to be protected.

Who will be assigned to handle my NEMT billing account, and can I speak with them directly to discuss my needs and concerns?

At NEMT Billings, we will assign a dedicated billing specialist to handle your NEMT billing account. You can speak with them anytime to discuss your needs and concerns. A point of contact is critical to building a solid and effective working relationship.

Can you guarantee transparency, and how often will you receive financial and progress reports?

We guarantee transparency and provide regular reports on your financial status and billing progress. You can request these reports anytime; our shortest offer is one day. We also urge our clients to get as involved in the billing process as they like. This is about transparency and open communication; this will give us trust and bring the best results possible.

What billing follow-up items does the NEMT billing service provider not handle?

Know the services that NEMT billing services can’t handle before signing a contract with them. Refrain from assuming that the NEMT billing service provider will do everything at the agreed rate. There might be some tasks in the billing that they need help handling or resolving.

At NEMT Billings, we are transparent about our services and have clearly outlined them on our website. Our experienced team can handle tasks according to your specific needs and requirements.

Final Thoughts

This blog post covers the top 10 questions you should ask your NEMT billing service provider to ensure you find the best provider to meet your needs. Ask these questions to ensure your chosen provider can optimize revenue generation and handle your needs.

The questions include the fees for NEMT billing services, references from clients in the NEMT industry or similar to your business, ownership of billing data, training and staff certifications, etc. 

It is critical to ask these inquiries and verify that the vendor you selected is trustworthy, experienced, and dedicated to providing your company with the best services. Contact NEMT billing service, and they will handle all your billing tasks.